Posts Tagged: Customer Service

I wrote about the FUEL Conference earlier and what a success I believe it to have been, but I didn’t go into my thoughts following the event. It strikes me that company culture is a key factor in a successful social and community strategy. The companies that are doing well and really engaging with their… Continue Reading ›

Having cited Apple as an example of companies bringing their customer service back home, I was disappointed to read this item over at Boing Boing Gadgets, which seems to suggest that they aren’t. Not only has the writer repeatedly had trouble getting through to Apple, but when he got through, this is the quality of… Continue Reading ›

An Open Letter on the Subject of Customer Service Dear readers, customers and company representatives, I am sick and tired of bad service. Not of bad products and goods but of the service that supports those products or is the product itself. I am fed up with you seeing me as an annoyance, as something… Continue Reading ›

It makes such a refreshing change when a company a) has a personality and b) feels able to express that personality in their communications with their customers. I recently ordered the new Thomas Dolby CD and DVD from CDbaby and just received this fantastic email to let me know they had shipped. Subject : CD Baby… Continue Reading ›

I’ve had the most fantastic piece of customer service ever in the last week. Recently, I decided that enough was enough and returned my Mont Blanc fountain pen for a refund; a pen I’d wanted since I was in my early twenties. When I was out of work just over two years ago, I promised… Continue Reading ›

I finished work early on Friday and headed across London to the very lovely Apple Store on Regent Street. I was standing around waiting for the usual email checking foreign student to clear off so I could have a last confirmatory play with a 20” iMac when a member of staff approached me. Upon finding… Continue Reading ›