Posts Tagged: Customer Service

I wrote about the FUEL Conference earlier and what a success I believe it to have been; but I didn’t go into my thoughts following the event. It strikes me that company culture is a key factor in a successful social and community strategy. The companies that are doing well and really engaging with theirContinue Reading ›

Having cited Apple as an example of companies bringing their customer service back home I was dissapointed to read this item over at Boing Boing Gadgets which seems to suggest that they aren’t. Not only has the writer repeatedly had trouble getting through to Apple but when he got through this is the quality serviceContinue Reading ›

Dear readers, customer and company representatives, I am sick and tired of bad service. Not of bad products and goods but of the service that supports those products or is the product itself. I am fed up with you seeing me as an annoyance, as something that costs you money to provide a service toContinue Reading ›

It makes such a refreshing change when a company a) has a personality and b) feels able to express that personality in their communications with their customers. I recently ordered the new Thomas Dolby CD and DVD from CDbaby.com and just received this fantastic email to let me know they had shipped. Subject : CDContinue Reading ›

I’ve had the most fantastic piece of customer service ever in the last week. Recently I decided that enough was enough and returned my Mont Blanc fountain pen for a refund; a pen I’d wanted since I was in my early twenties. When I was out of work just over two years ago I promisedContinue Reading ›

I finished work early on Friday and headed across London to the very lovely Apple Store on Regents street. I was standing around for waiting for the usual email checking foreign student to clear off so I could have a last confirmatory play with a 20” iMac when a member of staff approached me. UponContinue Reading ›