Posts Tagged: Customer Service
Fabulous Service From Rickshaw Bags
Those of you you who follow me on Twitter or know me in reality will know I have a mild obsession with finding the perfect laptop bag. Well last year I found that bag in the Rickshaw Bags Commuter 2.0. I’ve used and owned many, many laptop bags over the years, and so I feelContinue Reading ›
Thank You The Paperie
Look a this lovely prize that the splendid people at The Paperie sent me. To mark the latest Field Notes release they had a competition on Twitter; first to reply with their first name would win a Field Notes notebook personalised with that first name. For once I was in the right place at theContinue Reading ›
Social Media Policies
I attended an “industry event” last week. In conversations over coffee I learnt that BT has a social media policy that is 32 pages in length, and written in pure legalese: “the party in the fist part” etc. Whereas Zappos‘ social media policy is “be real and use your judgement”. Guess which company is renown forContinue Reading ›
NatWest Twitter Fail?
Having worked to bring Barclaycard into the world of social media I was gob-smacked when I saw this tweet from what appears to be NatWest’s offical Twitter account; although it isn’t a verified account I hasten to point out. Amazing, even for NatWest. How they choose to respond to this will be very telling. If they have aContinue Reading ›
Why Do you Answer the Phone?
Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, doContinue Reading ›