Posts Tagged: 'customerservice'

Fabulous Service From Rickshaw Bags

Those of you you who follow me on Twitter or know me in reality will know I have a mild obsession with finding the perfect laptop bag. Well last year I found that bag in the Rickshaw Bags Commuter 2.0. I’ve used and owned many, many laptop bags over the years, and so I feel Continue Reading

Thank You The Paperie

Look a this lovely prize that the splendid people at The Paperie sent me. To mark the latest Field Notes release they had a competition on Twitter; first to reply with their first name would win a Field Notes notebook personalised with that first name. For once I was in the right place at the Continue Reading

Social Media Policies

I attended an “industry event” last week. In conversations over coffee I learnt that BT has a social media policy that is 32 pages in length, and written in pure legalese: “the party in the fist part” etc. Whereas Zappos‘ social media policy is “be real and use your judgement”. Guess which company is renown for Continue Reading

NatWest Twitter Fail?

Having worked to bring Barclaycard into the world of social media I was gob-smacked when I saw this tweet from what appears to be NatWest’s offical Twitter account; although it isn’t a verified account I hasten to point out. Amazing, even for NatWest. How they choose to respond to this will be very telling. If they have a Continue Reading

Why Do you Answer the Phone?

Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, do Continue Reading

iPhone 3G – One Week On

In my post iPhone 2.0 Wishlist I outlined what I hoped for from the new iPhone which Steve Jobs did indeed announce on June 9th – so did I get everything I wished for? I was lucky enough to receive my iPhone 3G on the July 11 launch day; I say lucky because the launch and the run Continue Reading

Fuel for Thought

I wrote about the FUEL Conference earlier and what a success I believe it to have been; but I didn’t go into my thoughts following the event. It strikes me that company culture is a key factor in a successful social and community strategy. The companies that are doing well and really engaging with their Continue Reading

Did I Speak Too Soon?

Having cited Apple as an example of companies bringing their customer service back home I was dissapointed to read this item over at Boing Boing Gadgets which seems to suggest that they aren’t. Not only has the writer repeatedly had trouble getting through to Apple but when he got through this is the quality service Continue Reading

An Open Letter on the Subject of Customer Service

Dear readers, customer and company representatives, I am sick and tired of bad service. Not of bad products and goods but of the service that supports those products or is the product itself. I am fed up with you seeing me as an annoyance, as something that costs you money to provide a service to Continue Reading