Posts Tagged: Customer Service

I received a response from Tesco, albeit a standard email. It seems I have to use Windows Media Player to transfer the downloaded MP3 files to my Rio Karma. I suppose if I’d thought about it, I would have realised this, as it must mean they control the DRM on the files. I have now… Continue Reading ›

I decided to email Tesco about the problem I had with the download from their music download store. I don’t want a refund, just an explanation. So far, the only reply has been to tell me that they are having email problems and that a reply could take seven days. Is 7 days acceptable for… Continue Reading ›

Another day, another machine, yet more poor customer service… I called my local cinema yesterday to book tickets for a show that night. Up until now, when you called to book tickets, the phone was answered by a person who quickly took my booking, and I could then collect my tickets from a machine in… Continue Reading ›