Posts Tagged: Life

I’ve just discovered a wonderful tradition, the caffè sospeso, or suspended espresso. In Naples when a customer is particularly happy with their espresso they will pay for two, the second being the ‘suspended espresso’. Then when somebody who is homeless, or down on their luck comes to the cafe they can ask if there are… Continue Reading ›

Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, do… Continue Reading ›

My friend Simon Collison recently shared the wonderful eulogy he wrote about his Father who passed away earlier this year. Inspired by this, I thought I’d share with you the short passage I wrote and read at the funeral for my Nana last year. Most of it will mean little to you as it was, of… Continue Reading ›

Whilst perusing Delicious earlier today, I came across a really interesting post, Introverts and Extraverts: Can’t We Just Get Along, which in turn led me to another post by the same author, The Introverts Strike Back. I agree with the author’s basic premise that an introvert cannot or at least is very unlikely to become an… Continue Reading ›

This is not so much a book review as a book recommendation; in fact, this book is so good, I’m happy for you to stop reading this post now and go and buy Let My People Go Surfing by Yvon Chouinard. Still here? OK, then I’ll talk a little about this great book. I bought… Continue Reading ›

A tweet from Ryan Carson yesterday led me to Howies about page; a page which Ryan described as “inspiring,” and I can see why. There are two sections of Howies our beliefs page that I think are fantastic: The rocking chair test Every product we make has passed the ‘rocking chair test’. This is something we… Continue Reading ›