Notes From Afar

Tag: Web 2.0 (page 1 of 1)

Fuel for Thought

I wrote about the FUEL Conference earlier and what a success I believe it to have been; but I didn’t go into my thoughts following the event.

It strikes me that company culture is a key factor in a successful social and community strategy.

The companies that are doing well and really engaging with their customers through communities, social networks and other web 2.0 tools are those that are doing so as an extension of their company culture and their business model if you will.

They are companies that truly value their customers, that really want to engage with them in honest and open dialogue, that want to have fun and that want to create remarkable products and experiences.

They have, to paraphrase Tara Hunt, “made happiness their business model”.

These are not companies that have outsourced their call centres to India, in fact these are companies that have banana phones rather than call centres.

These are not companies that are solely motivated by profit but if you treat your customers with respect and give them great experiences and products the bottom line will naturally follow.

Fuel Conference

I was intrigued by Carsonified’s latest conference FUEL when it was announced as it seemed to span personal and professional interests – looking at both the power of community and the power of cloud computing and how companies can use both to fuel their business.

FUEL took place last Friday and was one of the best, if not the best conference I’ve been to. The conference itself was relatively small which made chatting and “networking” easier and more pleasant – no milling about in vast areas with endless queues for coffee.

The event was held at the RIBA building which itself added a lovely ambience; a wonderful contrast of last century architecture with the latest in online thinking.

It was that thinking I went for and I wasn’t disappointed. I haven’t felt as energised and motivated by a group of speakers since the first @Media back in 2005.

Highlights of the day were:

Tara Hunt – I wasn’t really aware of Tara before the FUEL but wow. Great ideas and a brilliant rapidfire presentation style – 260 slides in fast succession. Tara’s book The Whuffie Factor looks like it’s going to be a great read when it’s released.

Alex Hunter – Alex is from Virgin America and showed how a big brand can use communities and creativity to generate huge buzz and awareness for a new company. I’m still stunned that in the 21st Century the US can be allowed to be so restrictive on foreign ownership of an airline.

Ted Hunt – a brilliant case study into how Innocent Drinks have used a multitude of social networks and communities to help in building the “Innocent Family”. Awe inspiring creativity and commitment to genuine dialogue with their customers. If there is just one company to use as a role model – it’s Innocent.

Honourable mentions go to:

Paul Boag – entertaining as always with some sound advice for building a great website.

Richard Moross – of Moo fame. Richard showed how Moo have built a brand and style for Moo.

And last but no means least:

Ryan Carson – opened the day with a great session on the new rules for business – how you should think about and approach your customers and great ways of engaging with them.

Lowlights? Only the thinly veiled Microsoft pitch from Howard/Baines. I know Ryan likes to keep the cost of Carsonified conferences down with sponsorship but there must be a better way to allow a sponsor to get their message across. But enough of the lowlights.

It was great to finally meet and chat to Ryan. I also managed to meet up with Paul Fabretti who I’ve chatted to over Twitter for a while now and the internets Drew McLellan who I’ve not had the chance to speak with before. I would have loved a chance to chat with Tara Hunt but sadly she was struggling with jetlag and so not around for much of the day.

I’m sure that FUEL will quickly become one of the must attend conferences. Congratulations to Ryan and team for arranging a great event, thanks to the speakers for for a wealth of ideas and passion and thanks to my fellow attendees for adding to the buzz of the day.

Tweeting About Twitter

Many of you that know me, know that I am moderately addicted to Twitter; an addiction many of you also profess not to understand as you don’t “get” Twitter*.

So what is Twitter and why do I like it?

  • Twitter is a micro-blogging tool – Tweets are limited to 140 characters
  • It’s a communication method somewhere between IM and email.
  • It’s a social network – taking the only good part of Facebook “David is” and doing away with the rubbish.

I like Twitter because for me it’s an ambient social network and source of news and opinion; it’s always there (well maybe no always given it’s current uptime travails) but completely unobtrusive. I think a key difference is that for most users you can just follow them without having to be accepted – follow anybody and see what they are saying and to who.

I also like the multitude of ways in which I can update and follow Twitter; from Hahlo (the best webapp I’ve seen) and MobileTwitter (mostly for updating Twitpic) on my iPhone to Twitterrific on my Macs – although I still prefer the good old fashioned website.

If you haven’t tried Twitter try it now. and if you’ve tried it before try it again. The secret is to start following interesting people, you can follow me here @davidhughes and to then share with your friends.

Earlier today I saw a Tweet from @paulfabretti to his Tweet Cloud on his blog Blending The Mix. So thought I better get my own Tweet Cloud, and here it is:

A word cloud made up of my most used words on Twitter

I’m amused that one of my most Tweeted words is actually Twitter, I’m not surprised that I’ve talked about the iPhone so much (I does love my iPhone I does) and rather pleased that I have used the word love so often, although I suspect it is a things for things and concepts rather than people.

So get on Twitter now, start following me and “join the conversation”.

* Dear friends from the real world I’d love to see you on Twitter and well as my friends from the interwebs.