Archive For 2007

Having cited Apple as an example of companies bringing their customer service back home, I was disappointed to read this item over at Boing Boing Gadgets, which seems to suggest that they aren’t. Not only has the writer repeatedly had trouble getting through to Apple, but when he got through, this is the quality of… Continue Reading ›

An Open Letter on the Subject of Customer Service Dear readers, customers and company representatives, I am sick and tired of bad service. Not of bad products and goods but of the service that supports those products or is the product itself. I am fed up with you seeing me as an annoyance, as something… Continue Reading ›

This is for every designer and marketeer that has had to work with less enlightened colleagues and clients. So true and so funny. Make My Logo Bigger!!!

Rising housing costs forced more than a million householders to use a credit card to pay their mortgage or rent over the past 12 months, a poll for the housing charity Shelter reveals today. It says a growing number of young people are turning to expensive sources of credit to hang on to a home.… Continue Reading ›

I watched Scum for the first time recently. It is a great film, tough to watch in places, and confirmed to me what I had always suspected – I wouldn’t last 10 minutes in prison. However, it did make me think about the hierarchical, structured environment in which I find myself daily – the corporate… Continue Reading ›

I’m at the Future of Web Apps conference today, more of which later, and have just had my first “play” with an iPhone, and it is niiice. Very niiice… Much smaller than it looks in photos, it feels marvellous in the hand. The screen is awesome, and the UI… the UI is completely and utterly… Continue Reading ›