Well that didn’t last long. Just two days into my self imposed Twitter exile I instinctively tweeted upon news of the updated MacBook Pros; only to realise a few moments later that Twitter was off limits. In interweb parlance I am full of “FAIL”. What I found in my few Twitter free days was that [...]
I should really be getting to bed but thought I’d post this first.
The facts of life: You’re born, you take shit. You get out in the world, you take more shit. You climb a little higher, you take less shit. Till one day you’re up in the rarefied atmosphere and you’ve forgotten what shit even looks like. Welcome to the layer cake son. Eddie Temple : Layer [...]
I’ve just discovered a wonderful tradition; the caffè sospeso, or suspended espresso. In Naples when a customer is particularly happy with their espresso they will pay for two; the second being the suspended espresso. Then when somebody who is homeless, or down on their luck comes to the cafe they can ask if there are any [...]
Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, do [...]