Posts Tagged: Customer Service

Those of you you who follow me on Twitter or know me in reality will know I have a mild obsession with finding the perfect laptop bag. Well last year I found that bag in the Rickshaw Bags Commuter 2.0. I’ve used and owned many, many laptop bags over the years, and so I feelContinue Reading ›

Look a this lovely prize that the splendid people at The Paperie sent me. To mark the latest Field Notes release they had a competition on Twitter; first to reply with their first name would win a Field Notes notebook personalised with that first name. For once I was in the right place at theContinue Reading ›

I attended an “industry event” last week. In conversations over coffee I learnt that BT has a social media policy that is 32 pages in length, and written in pure legalese: “the party in the fist part” etc. Whereas Zappos‘ social media policy is “be real and use your judgement”. Guess which company is renown forContinue Reading ›

Having worked to bring Barclaycard into the world of social media I was gob-smacked when I saw this tweet from what appears to be NatWest’s offical Twitter account; although it isn’t a verified account I hasten to point out. Amazing, even for NatWest. How they choose to respond to this will be very telling. If they have aContinue Reading ›

Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, doContinue Reading ›

In my post iPhone 2.0 Wishlist I outlined what I hoped for from the new iPhone which Steve Jobs did indeed announce on June 9th – so did I get everything I wished for? I was lucky enough to receive my iPhone 3G on the July 11 launch day; I say lucky because the launch and the runContinue Reading ›