Posts Tagged: 'customerservice'

Fabulous Service From Rickshaw Bags

Those of you you who follow me on Twitter or know me in reality will know I have a mild obsession with finding the perfect laptop bag. Well last year I found that bag in the Rickshaw Bags Commuter 2.0. I’ve used and owned many, many laptop bags over the years, and so I feel Read the article…

Thank You The Paperie

Look a this lovely prize that the splendid people at The Paperie sent me. To mark the latest Field Notes release they had a competition on Twitter; first to reply with their first name would win a Field Notes notebook personalised with that first name. For once I was in the right place at the Read the article…

Social Media Policies

I attended an “industry event” last week. In conversations over coffee I learnt that BT has a social media policy that is 32 pages in length, and written in pure legalese: “the party in the fist part” etc. Whereas Zappos‘ social media policy is “be real and use your judgement”. Guess which company is renown for Read the article…

NatWest Twitter Fail?

Having worked to bring Barclaycard into the world of social media I was gob-smacked when I saw this tweet from what appears to be NatWest’s offical Twitter account; although it isn’t a verified account I hasten to point out. Amazing, even for NatWest. How they choose to respond to this will be very telling. If they have a Read the article…

Why Do you Answer the Phone?

Seth Godin has another great post on his blog today entitled How to Answer the Phone in which he states: The only reason to answer the phone when a customer calls is to make the customer happy. He goes on to say If you’re not doing this or you are unable to do this, do Read the article…

iPhone 3G – One Week On

In my post iPhone 2.0 Wishlist I outlined what I hoped for from the new iPhone which Steve Jobs did indeed announce on June 9th – so did I get everything I wished for? I was lucky enough to receive my iPhone 3G on the July 11 launch day; I say lucky because the launch and the run Read the article…